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What you need to know when on holidays with us

All the info from A to Z

Are you planning a holiday at our hotel in San Cassiano/St. Kassian? Below you find all the information you may need when embarking on a stay with us. If you have further questions, simply call us on +39 0471 849464 or send us an e-mail to!

Arrival and departure

On arrival day, your room is ready for you after 3 p.m.
On departure day, please vacate the room until 10 a.m. Of course, you are welcome to stay longer at our hotel and relax here; we are happy to store your luggage for you in the meantime.


Upon request and at a fee we are happy to organize you a babysitter for your kids. Please make sure to sign up at the front desk well ahead. 

Bank details

Banca Popolare dell'Alto Adige Spa

IBAN CODE: IT26 F058 5658 1800 1957 1361 606


In your room, you find one bathrobe per person for your use during the entire duration of your stay.

Bath towels

Please help us protect the environment by using your towels longer than one day. If you need fresh bath towels, simply place the used ones into your bathtub or shower; our cleaning staff will be happy to change them for you.


Breakfast is served daily from 07.30 to 10.30 a.m. in the dining hall. If you have special wishes (early breakfast, special diet, breakfast in your room), simply contact our service staff or our team at the front desk.

Business service

You are free to use our fax or photocopier any time. The Wi-Fi on the hotel facilities is free of charge.


  • Up to 30 days before arrival the deposit can be used during another stay within the end of the year
  • From 29 to 16 days before arrival we charge 30% of the total amount due
  • From 15 to 5 days before arrival we charge 70% of the total amount due
  • From 5 to 0 days before arrival we charge 100% of the total amount due
  • No show: We keep 100% of the deposit and charge the balance due of the total amount of the booking
  • In case of late arrival or early departure we charge 100% of the booking price due. In this case we will detract the amount of the dinner.

Should the Covid19 emergency protract, we will apply special emergency conditions:
Should you be unable to travel to Italy, we will send you a Voucher equal to the amount send for the deposit, which you can use within Winter 2021-22 or Summer 2022.

In order to save you from expenses, we recommend our guests to take out a travel cancellation insurance.

Car park

Please do not park in front of the hotel but use the car park at 200 m distance or the one behind the hotel. More information on our car parks is available at the front desk.


Upon special request, we prepare special children menus and baby food. At our hotel you find a playroom, high chairs and cots. Upon demand and at a fee we can also organise you a babysitter for your children.

Credit cards

You can settle your hotel bill with Visa, MasterCard and EC or cash card (limited amount). 


Please confirm your booking with a deposit transfer of 30% of the total price. Please find our bank details below.


Dinner is served daily from 7 to 8.30 p.m. in our dining hall. For people with allergies or intolerances we offer dietary alternatives.


Your pet is also welcome here at Conturines! The rate of € 35,00 per day. Please don’t forget to bring the food your pet needs, as it is not included in the rate. We remember you that it is not allowed in the dining room, thank you for your understanding.


On the thermostat in your room, you can regulate the room temperature to match your individual taste.

House bar

Our bar is located on the ground floor and open from 9 a.m. to 12 p.m.

Inclusive services

The rates include half board with breakfast buffet and dinner menu, free use of our spa- and sauna area as well as the free use of our ski depot at the Piz Sorega cable car at the "Ski Rental/Ski Bar" in winter, and a parking space in our garage 200 m from the hotel in summer; in winter we charge 12.00 euro per day for a parking space and in the Summer 6.00 euro.

Laundry service

At an extra fee, we will take care of your laundry for you; simply contact our team at the front desk.

Line voltage

The line voltage at the hotel is 220 Volt.

Lost and found

Lost property is stored at the front desk.

New Year’s Eve

The extra fee for the New Year’s Eve menu amounts to 60.00 euro per person (above 14 years).

Payment methods

We accept cash payments, EC, Visa and MasterCard.

Playroom and playground

Our little guests find a little playroom located right beside the entrance of the spa oasis. At 400 m from the hotel and easily reachable by foot, there is also a children’s playground.


Our offers are based on dynamic pricing. This depends on the time of your request, the period in question, the demand and the occupancy.


All rooms offer bathroom with bath or shower, WC, hairdryer, TV, telephone, bathrobe, slippers, beauty products and WLAN. Some of the rooms also offer a balcony.

Room service

If you have special wishes, such as breakfast in the room or other services at a fee, simply dial the no. 9. For the room service we charge 5.00 euro.


Please have a look at the note hanging on your room door indicating how to react in case of fire. This way you can be sure to know how to behave in case of an emergency. Thank you!

Spa and wellness

On the ground floor you find our little spa oasis with Finnish sauna, steam bath, Kneipp course and relax room. If you wish to book a spa treatment or a massage, simply contact our team at the front desk. We are happy to make an appointment for you in one of the nearby beauty spas and salons.

Tourist tax

When on holidays in South Tyrol, you need to pay a tourist tax, applicable for everyone above 14 years of age. The tax amounts to 1.90 euro per person and night. 


You are welcome to use our free WLAN available in the rooms and at the bar.

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